At Elysir, we know that sometimes things don’t go as planned, and you may need to return an item. We’re committed to making the return process as simple and stress-free as possible. This guide explains how to initiate a return, outlines our return policy, and provides details about partial refunds for specific situations.

HOW TO INITIATE A RETURN

To start a return, please follow these steps:

1. Email us at shopelysir@gmail.com within 40 days of delivery.
2. Include your order number and the reason for your return in the email.
3. Wait for our team to review and approve your request.

Once your return is approved:

• Ship the item back to our return address in Texas.
• Ensure the item is in its original packaging and in unused condition.
• Include your order number and shipping name in the return package to help us process your return quickly.

Note: Return shipping costs are the customer’s responsibility and may cost up to $30, depending on the carrier.

OUR RETURN POLICY

Eligibility:

• Items must be returned within 40 days of delivery.
• Items must be in their original packaging and in unused condition.
• Items that have been used, worn, or damaged through normal use or misuse are not eligible for refunds.

Shipping Costs:

• Customers are responsible for return shipping costs, which may cost up to $30, depending on the shipping provider.

Partial Refund Option:

• In certain cases where a return is not feasible (e.g., high return shipping costs, customer preference, or other reasons), we may offer a partial refund of 40% of the order value without requiring the item to be sent back.
• This option is subject to approval by our team and will be offered at our discretion.

Examples of Partial Refunds:

• If your order was $50, you’ll receive $20 back.
• If your order was $80, you'll receive $32 back.
• If your order was $120, you'll receive $48 back.

PROCESSING YOUR RETURN

Inspection:

• Once we receive your return, it may take up to 10 business days to inspect the item(s).

Refund Processing:

• Refunds are processed using the original payment method (CAD, USD, or GBP, depending on your purchase currency).
• Please allow up to 40 business days for the refund to be processed after the return is inspected and approved.

KEY TAKEAWAYS

• Elysir offers a 40-day return policy for unused items in their original packaging.
• Items that have been used, worn, or damaged are not eligible for a refund.
• Return shipping costs are the customer’s responsibility and may cost up to $30, depending on the carrier.
• Refunds are processed using the original payment method (CAD, USD, or GBP).
• Partial refunds of 40% of the order value may be offered in cases where a return is not feasible, subject to approval by our team.

For example:

• For a $50, you’ll receive $20 back.
• For an $80, you'll receive $32 back.
• For a $120, you'll receive $48 back.

If you have any questions or concerns, please contact us at shopelysir@gmail.com.

FINAL THOUGHTS

At Elysir, we strive to provide an exceptional shopping experience. While we hope you love your purchase, we understand that returns or refunds may sometimes be necessary.

We hope this guide has made the return process clear and straightforward. If you have any further questions or need assistance, don’t hesitate to reach out to our customer support team at shopelysir@gmail.com. We’re here to help!

We take great care in packaging your orders, but sometimes damage can occur during shipping. If you receive a damaged item, it’s important to let us know as soon as possible. This guide explains how to report a damaged item and what to expect.

HOW TO REPORT A DAMAGED ITEM

If your item arrives damaged, please notify us within 48 hours of delivery. To report the damage:

1. Email us at shopelysir@gmail.com.
2. Include the following information in your email:

• Your order number.
• The item name and description.
• A brief description of the damage.
• A clear photo of the damage.

Once we receive your email, our team will review the details and determine if you’re eligible for a replacement at no cost to you.

Important Note: We do not offer refunds, replacements, or accept returns for items damaged through normal use, wear and tear, or misuse.

ITEMS THAT QUALIFY FOR A REPLACEMENT

An item is considered damaged if it has a defect or is physically broken. However, damaged packaging (e.g., dented boxes) with the product in good condition does not qualify as damage.

If your item qualifies for a replacement, we’ll send you a new one at no additional cost.

ALTERNATIVE SOLUTIONS

If your item does not qualify for a replacement, we may offer alternative solutions, such as:

• A discount on a future purchase.
• Store credit for your next order.

If you have any questions or concerns, please don’t hesitate to contact us.

KEY TAKEAWAYS

• Report a damaged item within 48 hours of delivery by emailing shopelysir@gmail.com with a clear photo of the damage.
• Include your order number, item name and description, and a brief description of the damage in your email.
• We will determine if you’re eligible for a free replacement.
• Damaged packaging with the product in good condition does not qualify as damage.
• We do not offer refunds, replacements, or accept returns for items damaged through normal use, wear and tear, or misuse.

FINAL THOUGHTS

We understand how frustrating it can be to receive a damaged item, and we’re here to make the process of reporting and resolving the issue as easy as possible. By following the steps outlined above, you can quickly report the damage and, if eligible, receive a replacement at no cost to you.

While we take pride in our packaging process to prevent damage during shipping, we know that accidents can happen. Rest assured, we’re committed to providing excellent customer service and resolving any issues promptly. If you have any questions or need further assistance, please reach out to us at shopelysir@gmail.com. We’re here to help!

Thank you for choosing Elysir! We understand that plans can change, and you may need to cancel or modify your order. To make this process as seamless as possible, we’ve outlined the steps below to guide you.

HOW TO CANCEL YOUR ORDER

If you need to cancel your order, please follow these steps:

1. Go to the email address you used to place your order.
2. Locate your order number.
3. Send an email to shopelysir@gmail.com with the following details:

- Your Name.

- Your Order Number.

Important Note: Once your order has been shipped, we may not be able to accommodate your cancellation request, as the order will have already entered the processing phase.

FINAL THOUGHTS

We know that unexpected situations can arise, and we’re here to help make canceling or modifying your order as straightforward as possible. By following the steps above, you can easily request a cancellation or change.

At Elysir, we’re committed to providing you with the best customer service experience. If you have any questions or need assistance, please don’t hesitate to reach out to us at shopelysir@gmail.com. We’re always here to help!

We understand how stressful it can be to lose your card or have it stolen, especially when you’re waiting for a refund. To help you navigate this situation, we’ve outlined the steps you can take to get your money back as quickly as possible.

WHAT TO DO IF YOUR CARD IS LOST OR STOLEN

If your card has been lost or stolen and you’re waiting for a refund, here’s what you need to do:

1. Contact us at shopelysir@gmail.com.
2. We’ll do our best to assist you, including issuing a refund via PayPal if we haven’t already processed your refund.

Important Note: If we’ve already refunded your original purchase to the card used at the time of your order, we won’t be able to process a refund to a different credit card.

WHAT TO DO IF YOU NEED A REFUND TO A DIFFERENT PAYMENT METHOD

If you need the refund to go to a different payment method, we recommend contacting your bank for further assistance. Your bank will be better equipped to help you retrieve your funds.

To support you in this process, we’re happy to provide any documentation or information your bank may require. Simply reach out to us at shopelysir@gmail.com, and we’ll provide everything you need.

KEY TAKEAWAYS

• If your card is lost or stolen and you need a refund, contact us at shopelysir@gmail.com. We’ll do everything we can to assist you.
• If we’ve already refunded your original purchase to the card used at the time of your order, we cannot process a refund to a different credit card.
• If you need the refund to go to a different payment method, contact your bank for further assistance.
• We’re happy to provide any documentation or information your bank may need to help you retrieve your funds.

FINAL THOUGHTS

Losing a card or having it stolen can be a frustrating experience, but staying calm and taking the right steps can help protect your finances. If your original purchase has already been refunded to the card used at the time of your order, we may not be able to process a refund to a different credit card. In such cases, contacting your bank is the best course of action.

At Elysir, we’re committed to supporting you through every step of the process and providing any necessary documentation or information to assist with your refund. If you have any questions or need further help, don’t hesitate to reach out to us at shopelysir@gmail.com. We’re here for you!

Experiencing issues with your new filtered showerhead? Don’t worry—most problems can be resolved with a few simple adjustments. Below is a detailed guide to help you troubleshoot and fix common issues such as leaks, low water pressure, and installation challenges.

COMMON TROUBLESHOOTING STEPS

1. Leaking at Connections

Cause: Leaks often occur when connections aren’t tightened properly or if plumber’s tape wasn’t applied correctly.
Solution:

• Ensure all connections are securely tightened.
• Apply plumber’s tape to threaded connections for a better seal.
• If the issue persists, contact customer support for a replacement or further guidance.

2. Low Water Pressure

Cause: Low water pressure can result from blockages in the showerhead or hose, improper installation, or low water supply in your home.
Solution:

• Inspect the showerhead and hose for blockages caused by debris or mineral buildup. Clean them with warm water and vinegar or a soft brush.
• Ensure all connections are tight and the hose isn’t kinked or twisted, as this can restrict water flow.
• If your home has low water pressure, consider consulting a plumber to assess your water supply system.

3. Water Leaking from Stop Button (if applicable)

Cause: A leaking stop button may occur due to improper sealing or damage to the internal mechanism.
Solution:

• Check if the button is securely installed and properly aligned.
• Tighten the stop button mechanism carefully if it feels loose.
• If the issue continues, contact customer support for a replacement or additional assistance.

4. Water Pressure Lower Than Expected

Cause: If the showerhead is advertised to increase pressure but doesn’t deliver, it could be due to incorrect installation or pre-installed filters.
Solution:

• Ensure all filters are installed correctly and securely. Check for blockages in the filter housing.
• Verify that the showerhead isn’t clogged with sediment or debris.
• Adjust the showerhead to the correct mode (Spray, Rain, or Mix) for optimal performance.

5. Missing Components or Damaged Parts

Cause: Missing or damaged components can result from shipping issues or packaging errors.
Solution:

• Check your package contents to ensure all parts are included.
• If parts are missing or damaged, take photos of the issue and contact customer support immediately for replacements.

6. Loud Noise During Use

Cause: Loud noise can result from high water pressure or improper alignment of internal components.
Solution:

• Reduce the water pressure slightly to see if the noise diminishes.
• Inspect the showerhead for misaligned parts and realign them if necessary.
• If the noise continues, contact customer support for a replacement or further assistance.

TIPS FOR PREVENTING COMMON ISSUES

• Use plumber’s tape generously on all threaded connections to ensure a leak-proof installation.
• Regularly clean the showerhead to prevent blockages caused by hard water deposits or debris.
• Handle all components carefully during installation to avoid damaging sensitive parts like the stop button or connectors.

NEED MORE HELP?

If you encounter a problem not listed here, our customer support team is here to assist! Contact us at shopelysir@gmail.com for additional troubleshooting or replacement options. Enjoy your showering experience with confidence!

Maintaining your Elysir Filtered Showerhead is crucial to continue enjoying the benefits of cleaner, healthier water for your skin and hair. One of the most important maintenance tasks is replacing the filter, which ensures your showerhead functions at its best. Below is a step-by-step guide to help you replace the filter quickly and effectively.

WHY REPLACE THE FILTER?

Over time, the filter in your Elysir showerhead captures impurities, sediments, and other contaminants. While this ensures clean water, the filter can become saturated and less effective. Regularly replacing the filter—depending on your water quality and usage—ensures optimal performance and extends the life of your showerhead.

WHAT YOU'LL NEED

Before starting, gather the following:

• A new Elysir replacement filter (compatible with your showerhead model).
• A soft cloth or towel.
• Optional: Rubber gloves (to help grip the parts).

STEP-BY-STEP INSTRUCTIONS

1. Turn Off the Water Supply

• Ensure the water is completely turned off at your shower valve to prevent leaks or splashes during the process.

2. Unscrew the Bottom of the Showerhead

• Locate the bottom section of the showerhead where the filter is housed.
• Hold the showerhead firmly and twist the bottom section counterclockwise to unscrew it.
• If it’s too tight, use a soft cloth or rubber gloves for better grip and to avoid damaging the surface.

3. Remove the Old Filter

• Once the bottom section is open, gently pull out the existing filter.
• Be careful not to damage any internal components of the showerhead.

4. Inspect the Housing

• Check the filter housing for debris, mineral buildup, or blockages.
• If necessary, wipe the area clean with a soft, damp cloth.

5. Insert the New Filter

• Take the replacement filter and align it properly with the filter housing.
• Insert it into place, ensuring it sits snugly and securely. The filter should fit without force—if it doesn’t, double-check the alignment.

6. Reattach the Bottom Section

• Carefully screw the bottom section of the showerhead back into place by twisting it clockwise.
• Tighten it firmly, but avoid overtightening, as this could damage the threads.

7. Test for Leaks

• Turn the water back on and test the showerhead to ensure everything is securely in place.
• Check for any leaks around the bottom section. If you notice any, tighten the bottom section slightly more.

ENJOY YOUR UPGRADED SHOWER EXPERIENCE

With the new filter installed, your shower water is now cleaner and healthier. Enjoy the difference it makes for your skin, hair, and overall well-being!

If you have any questions or need further assistance, feel free to reach out to our customer support team at shopelysir@gmail.com. We’re here to help!

Understanding the shipping and delivery process can help set clear expectations and provide peace of mind. While we work hard to ensure your order arrives on time, this guide explains the steps involved in shipping and delivery, as well as how to track your package effectively.

SHIPPING AND DELIVERY DELAYS

Shipping delays can occur for various reasons, including issues with the courier, customs, weather conditions, or other unforeseen circumstances. While we do everything possible to prevent delays, they can still happen. Here’s what to do if you encounter a delay:

1. Contact the Courier Directly

Most couriers have dedicated customer service teams that can help track your package or provide updates on delays.

2. Reach Out to Us

If you have concerns or questions about your shipment, don’t hesitate to contact our customer support team. While we don’t control the delivery process, we’re here to assist you in any way we can.

OUR SHIPPING PARTNERS

We partner with some of the best couriers in the industry, including:

• UPS
• FedEx
• Canada Post
• Royal Mail (UK)

We currently ship to the USA, Canada, and the UK, ensuring timely and reliable delivery for our customers.

SHIPPING TIMES

• Delivery Timeframe: Shipping typically takes 4–7 business days to arrive at your doorstep.
• Fast Processing: Once your order is placed, we strive to ship your package as soon as possible, often within 24–48 hours.

We understand how important it is to receive your order promptly and are committed to providing a smooth and efficient shipping process.

KEY TAKEAWAYS

• Shipping and delivery delays can occur due to factors like courier issues, customs, or weather.
• If you experience problems, contact the courier directly for assistance.
• For additional concerns, our customer support team is here to help.
• We partner with UPS, FedEx, Canada Post, and Royal Mail (UK) for reliable shipping services.
• Shipping times range from 4–7 business days, and we process orders quickly to ensure timely delivery.
• We currently ship to the USA, Canada, and the UK, with plans to expand to other countries soon.

FINAL THOUGHTS

We know how important it is to receive your order on time, and we’re here to support you through any challenges you may face. Our team works diligently to ensure fast processing and reliable delivery with trusted couriers.

We value your feedback and are committed to improving our services to meet your needs. Thank you for choosing us—we look forward to serving you in the future! If you have any questions or concerns, please don’t hesitate to contact our customer support team.

At Elysir, we understand how important it is for our customers to receive their orders accurately and on time. Providing correct shipping details is essential to ensure your order reaches the right address without delays. Here are some key tips to help you verify and update your shipping information when placing an order with us.

VERIFY YOUR SHIPPING DETAILS AT CHECKOUT

It’s the customer’s responsibility to double-check and ensure that all shipping details are accurate and complete at the time of checkout. Please provide the correct:

• Street address
• Apartment/unit number (if applicable)
• Zip code
• Phone number

This helps us deliver your order to the correct address without any issues.

ADDRESS VERIFICATION EMAIL

To ensure your order arrives at the right address, our system checks for any address discrepancies. If an issue is detected, our customer support team will send you an address verification email within 1 business day of your order being placed.

• Please respond to this email within 24 hours to confirm or update your shipping address.
• Failure to respond within this timeframe may result in the cancellation of your order.

Make sure to check your inbox (and spam folder) for our emails and respond promptly.

VERIFY YOUR SHIPPING DETAILS IN THE ORDER CONFIRMATION EMAIL

After placing your order, you’ll receive an order confirmation email at the address you provided. In this email:

• Verify your shipping address carefully.
• If you notice any errors or need to make changes, email us at shopelysir@gmail.com within 6 hours of placing your order.

CHANGES TO SHIPPING DETAILS AFTER 24 HOURS

While we understand that mistakes can happen, please note that any changes to shipping details after 24 hours of placing your order may not be accommodated. This is because your order may already be in the shipping process.

To avoid delays, double-check your shipping details as soon as possible after placing your order.

KEY TAKEAWAYS

• Accurate shipping details are essential for timely and correct delivery.
• Verify your shipping details at checkout and in the order confirmation email.
• Respond to our address verification email within 24 hours to confirm or update your address.
• Changes to shipping details after 24 hours may not be accommodated.
• Double-check your shipping details promptly to avoid delivery delays.

FINAL THOUGHTS

At Elysir, we’re committed to ensuring our customers receive their orders smoothly and on time. By carefully verifying your shipping details and responding to our address verification emails, you can help us make the delivery process seamless.

If you notice any errors or need to make changes to your shipping details, please reach out to us as soon as possible at shopelysir@gmail.com. We’re here to help!

At Elysir, we understand how frustrating it can be to experience a lost or stolen package. We sincerely apologize for any inconvenience this may have caused and are here to assist you in resolving the issue. Below, we’ve outlined steps you can take if your package is lost or stolen, as well as how we can support you during this process.

HOW ELYSIR CAN ASSIST YOU

If your package is lost or stolen, we’re here to help as much as possible. However, once the package is handed over to our courier partners, it is out of our control. Here’s what we can do:

• Please contact us at shopelysir@gmail.com if you experience any issues with your package.
• We’ll assist you in resolving the issue and contact the courier company on your behalf to follow up on the claim and provide updates.

Important Note: Elysir is not responsible for lost or stolen packages during the shipping process, and these situations fall outside our refund policy. However, depending on the circumstances, we may offer a replacement package to help resolve the issue.

HOW TO FILE A CLAIM WITH THE COURIER COMPANY

We recommend filing a claim directly with the courier company to track down your missing package. Most couriers have a claims process for lost or stolen packages and may require additional information from you.

To file a claim, you’ll need to provide the following details:

• Your name and contact information.
• The tracking number for the package.
• The date the package was shipped.
• The shipping address.
• The value of the package.

Once the claim is filed, the courier company will investigate and determine if they are liable. If approved, they may offer reimbursement or a replacement package.

PREVENTION TIPS

While we can’t control everything during the shipping process, here are some steps you can take to help prevent lost or stolen packages:

1. Provide Accurate Shipping Information: Double-check your shipping address before submitting your order. If you notice an error, email us at shopelysir@gmail.com within 6 hours of placing your order to make corrections.
2. Consider Package Insurance: For valuable items, you may want to purchase package insurance through the courier company for added protection.
3. Track Your Package: Most couriers provide tracking information. Use this to monitor your package and ensure it arrives at the correct destination.

KEY TAKEAWAYS

• If your package is lost or stolen, contact us at shopelysir@gmail.com for assistance.
• File a claim directly with the courier company to help locate the missing package.
• Elysir is not responsible for lost or stolen packages during shipping but will do everything we can to assist you.
• To prevent issues, double-check your shipping information, consider package insurance, and track your package.

FINAL THOUGHTS

We understand how disappointing it can be to deal with a lost or stolen package. While we can’t guarantee the safe delivery of your package once it’s in the hands of our courier partners, we’re committed to supporting you through the process. This includes contacting the courier on your behalf and, depending on the situation, offering a replacement package.

We also ask customers to verify their shipping address and report any errors within 6 hours of placing an order. In the event of a lost or stolen package, filing a police report may also be necessary.

Thank you for your understanding and cooperation as we work to ensure your packages are delivered safely and securely. If you have any questions or need further assistance, please don’t hesitate to reach out to us at shopelysir@gmail.com. We’re here to help!

At Elysir, we take great pride in the quality of our products and the care we put into packaging them to ensure they arrive in perfect condition. However, packages can sometimes be damaged during transit by courier companies. If this happens, here’s a guide on what to do and how we can assist you.

REPORTING THE ISSUE

If you receive a package that appears damaged, please follow these steps:

1. Take Photos: Capture clear images of the packaging, including any dents, tears, or visible damage.
2. Contact the Courier: Report the issue to the courier company as soon as possible.
3. Email Us: Send the same photos to shopelysir@gmail.com, and we’ll do our best to assist you.

Important Note: Failing to report the issue immediately may affect our ability to help you effectively.

OUR REFUND POLICY

While we take every precaution to ensure your package is securely packed, any damage caused by the courier during transit falls outside our refund policy. Once the package leaves our facilities, we cannot control how it’s handled. However, we appreciate your understanding and will do everything we can to assist you in resolving the issue.

TIPS TO AVOID DAMAGED PACKAGES

Although we pack our products with care, here are some tips to help prevent damaged packages:

1. Choose a Reputable Courier: Select a courier company known for careful handling of packages.
2. Inspect the Package Immediately: Check the package as soon as it arrives and take photos of the packaging before opening it.
3. Do Not Accept Damaged Packages: If you notice significant damage, refuse the package and ask the courier to return it to us.

KEY TAKEAWAYS

• If you receive a damaged package, take photos of the packaging, report the issue to the courier immediately, and email us the photos at shopelysir@gmail.com.
• Our refund policy does not cover damage caused by courier handling.
• To avoid damaged packages, choose a reliable courier, inspect packages upon receipt, and refuse delivery if you notice significant damage.

FINAL THOUGHTS

We understand how frustrating it can be to receive a damaged package, and we sincerely apologize for any inconvenience this may cause. While we take every measure to ensure our products are well-packed and of the highest quality, we cannot control how couriers handle them once they leave our facilities.

We appreciate your understanding and are committed to assisting you in resolving any issues that arise. If you have further questions or concerns, please don’t hesitate to contact us at shopelysir@gmail.com.

Thank you for choosing Elysir—we look forward to serving you again in the future!

We sincerely apologize if you’ve received a package with missing or incomplete items. At Elysir, we strive to ensure all orders are delivered in full and in excellent condition. If you encounter this issue, here’s what you can do to resolve it quickly.

CONTACT US WITHIN 48 HOURS

If your package is missing items or has incomplete contents, please email us at shopelysir@gmail.com within 48 hours of receiving the package. In your email, include:

• Your order number.
• Details of the missing or incomplete items.

This information will help us address the issue as quickly as possible.

SHIPPING SEPARATE PACKAGES

Due to inventory and stock availability, we may ship items separately. If this happens, you’ll receive separate shipping confirmation emails for each package, each with its own tracking number.

Rest assured, we’ll cover the shipping costs for any missing or incomplete items.

REFUND FOR MISSING OR INCOMPLETE ITEMS

If we’re unable to provide a replacement for the missing or incomplete items, we’ll issue a refund for the affected items. The refund will be processed using your original payment method and will include:

• The cost of the missing or incomplete items.
• Any shipping fees associated with those items.

KEY TAKEAWAYS

• If your package has missing or incomplete items, contact us within 48 hours at shopelysir@gmail.com.
• Provide your order number and details of the missing or incomplete items in your email.
• We may ship items separately, and you’ll receive separate shipping confirmation emails for each package.
• We’ll cover the shipping costs for any missing or incomplete items.
• If we can’t provide a replacement, we’ll issue a refund for the affected items.

FINAL THOUGHTS

At Elysir, we’re committed to providing the best possible customer experience, including ensuring your orders arrive complete and on time. If you receive a package with missing or incomplete items, please don’t hesitate to reach out to us at shopelysir@gmail.com.

We’ll work quickly to resolve the issue and ensure you’re satisfied with your shopping experience. Thank you for choosing Elysir—we appreciate your understanding and support!

As online shopping continues to grow, so do the tactics used by fraudsters. Staying informed is your best defense. At Elysir, we prioritize the security of your personal information and transactions. Here’s how we protect you and what you need to know about our anti-fraud measures.

HOW WE PROTECT YOU AGAINST FRAUDULENT ACTIVITY

We take the security of your personal and financial information seriously. To safeguard your transactions and prevent fraud, we’ve implemented the following measures:

1. Address Verification

• We verify all billing and shipping addresses to ensure they match the information on file with the payment processor.
• This helps confirm that the person placing the order is the legitimate cardholder and not an unauthorized individual using someone else’s card.
• If we find discrepancies, we’ll contact you to verify the address before processing the transaction.

2. Monitoring Transactions

• We use advanced fraud detection tools to monitor all transactions for suspicious activity.
• If we detect anything unusual, we’ll investigate immediately and may request additional information from you to verify the transaction.

3. Handling Fraudulent Activity

• If we suspect fraudulent activity, we reserve the right to cancel the transaction and notify you immediately.
• This protects both you and our company, ensuring your personal information remains secure.

KEY TAKEAWAYS

• We verify billing and shipping addresses to ensure they match the payment processor’s records.
• We monitor all transactions for suspicious activity using advanced fraud detection tools.
• We may request additional information from you to verify a transaction.
• If we suspect fraud, we’ll cancel the transaction and notify you immediately.

FINAL THOUGHTS

At Elysir, protecting your personal information and preventing fraud is a top priority. We’ve implemented robust anti-fraud measures, including address verification and transaction monitoring, to ensure your financial information remains secure.

If we suspect any fraudulent activity, we’ll act quickly to investigate and notify you promptly. We’re committed to providing you with a safe and secure shopping experience.

If you have any concerns or questions, please don’t hesitate to contact our customer support team. We’re here to help!