Return & Refund Policy

30-DAY MONEY-BACK GUARANTEE

We are committed to your satisfaction, offering a hassle-free 30-day money-back guarantee. From the date you receive your order, you have 30 days to request a return. Please read our refund policy thoroughly to understand the conditions.

RETURN ELIGIBILITY

To qualify for a return, the following conditions must be met:

  • The item must be in its original, unused condition, with no signs of wear, damage, or alteration.
  • The product should be in its original packaging with all included accessories, tags, and documentation intact.
  • A valid proof of purchase (receipt or order number) is required.
  • The item must be returned within the 30-day window from the date you receive it.

NON-RETURNABLE ITEMS

The following items are not eligible for return:

  • Items that have been damaged due to misuse, improper handling, or neglect.
  • Products that are missing parts, accessories, or components.
  • Items with removed, damaged, or altered serial numbers, barcodes, or security tags.
  • Personalized or custom-made products (unless defective).

RETURN PROCESS

  1. Initiate Your Return: To begin, please contact our customer support team at [your email] within 30 days of receiving your order. Include your order number, item details, and reason for the return.
  2. Documentation: For defective or damaged products, kindly provide clear photos or videos that illustrate the issue.
  3. Return Authorization: Our team will review your request and confirm whether it meets our return eligibility criteria. Expect a response within 48 hours.
  4. Return Shipping: Upon approval, securely package the item in its original packaging (if possible) and return it to the address provided. Please note that customers are responsible for return shipping costs.
  5. Refund Processing: After we inspect the returned item, we will process your refund. Refunds will be issued to the original payment method.

REFUNDS

  • Once the return is approved, your refund will be processed within 7-10 business days.
  • The refund amount will reflect the purchase price of the product only. Shipping fees are non-refundable, except in cases where we are at fault (such as sending a damaged or incorrect product).
  • If you received free shipping on your order, the actual shipping cost will be deducted from your refund.

DAMAGED OR DEFECTIVE ITEMS

  • If you receive a damaged or defective product, please contact us within 48 hours of receiving your order.
  • Provide photos of the product and packaging to assist in our investigation.
  • Once we verify the issue, we will arrange a replacement or full refund, including return shipping costs.

RETURN GUIDELINES

  • Customers are responsible for the cost of return shipping for all returns, including international returns.
  • We do not provide prepaid return labels or cover the return shipping cost.
  • The customer is also responsible for any customs duties or taxes incurred during the return process for international shipments.

EXCHANGES

We do not offer direct exchanges. To exchange an item, please follow the return process for the item you wish to return, and place a new order for the replacement item.

CONTACT US

If you have any questions regarding our return and refund policy or wish to initiate a return, please contact our customer service team at:

  • Email: shopelysir@gmail.com
  • Response Time: We aim to respond within 24 hours during business days.