Shipping Policy

PROCESSING TIMES

Our team works diligently to process all orders promptly:

  • Order verification: 1-2 business days
  • Processing time: 1-3 business days

SHIPPING TIMES

We partner with premium fulfillment services to ensure efficient delivery of your wireless charging solutions:

STANDARD SHIPPING (FREE)

  • United States: 10-15 business days
  • Other International Destinations: 12-20 business days

EXPRESS SHIPPING (ADDITIONAL FEE)

  • United States: 7-10 business days
  • International: 10-15 business days

Please note: Shipping times are estimates and begin after your order has been processed. These timeframes do not include weekends or holidays.

TRACKING INFORMATION

Once your order ships, you will receive a confirmation email with tracking information. Please allow 24-48 hours for tracking to update in the carrier's system after this notification.

You can track your order by:

  • Logging into your account on our website
  • Using the tracking number in your shipping confirmation email
  • Contacting our customer service team

SHIPPING CARRIERS

We work with various shipping carriers including:

  • USPS
  • FedEx
  • DHL
  • ePacket
  • Special line carriers for efficient international delivery

The specific carrier will be determined based on your location and the most efficient delivery method available.

FREE SHIPPING

We offer FREE Standard Shipping on all orders with no minimum purchase requirement. Express shipping options are available at checkout for an additional fee.

INTERNATIONAL ORDERS

For international orders, please note:

  • The recipient is responsible for all duties, taxes, and customs fees
  • These fees are not included in the purchase price or shipping costs
  • Delivery times may be extended due to customs processing
  • Some countries may have restrictions on electronic items

ADDRESS CHANGES

If you need to change your shipping address:

  • For orders not yet processed: Contact us immediately
  • For orders already processed or shipped: Address changes may not be possible

SHIPPING ISSUES

In the rare event of shipping delays, missing packages, or damaged goods:

  • Contact our customer service team within 48 hours of the expected delivery date
  • Provide your order number and tracking information
  • Include photos if reporting damaged items

CONTACT US

For any questions regarding your shipment, please contact our customer service team:

  • Email: shopelysir@gmail.com
  • Response Time: Within 24 hours during business days